MAK Luxury Charters (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://makluxurycharters.com.au or use our chauffeur and transportation services.
We comply with the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth)
We may collect the following types of personal information to provide our services effectively:
Identity and Contact Data: Your name, email address, phone number, and mailing or billing address.
Booking and Travel Data: Details of your transportation requirements, including pick-up and drop-off locations, flight details, and special requests.
Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
Technical Data: When you visit our website, we may automatically collect information such as your Internet Protocol (IP) address, browser type, operating system, and information about your visit, such as the pages you viewed. We may use cookies for this purpose.
Communication Data: Any information you provide when you contact us via our website, phone, or email.
We collect personal information in several ways:
Direct Interactions: When you fill out a form on our website (e.g., to request a quote), make a booking, contact us for support, or provide feedback.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
Third Parties: We may receive personal information about you from third parties, such as a person making a booking on your behalf.
We use your personal information for the following primary purposes:
To Provide Services: To process and manage your bookings, provide chauffeur services, and communicate with you about your transportation.
Customer Support: To respond to your enquiries, complaints, and feedback.
Operational Purposes: To improve our services, website, and customer experience.
Marketing and Promotions: To send you information about our services, special offers, or other news that we think you may find interesting. You can opt out of these communications at any time.
Legal and Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
We may share your personal information with third parties only in the following circumstances:
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, IT support, and marketing. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
We do not sell or rent your personal information to third parties.
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, alteration, or disclosure. These measures include secure servers, firewalls, and limiting access to personal information to employees and contractors who need it to perform their job functions.
Under the Australian Privacy Principles, you have a right to access the personal information we hold about you and to ask for it to be corrected if it is inaccurate.
Access Requests: You may request access to your personal information by contacting us at the details below. We will respond to your request within a reasonable period and may charge a reasonable fee for providing access.
Correction: If you believe any information we hold about you is incorrect, incomplete, or out-of-date, please contact us, and we will take reasonable steps to correct it.
We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will take reasonable steps to securely destroy or de-identify it.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.
If you have any concerns about our handling of your personal information, or if you believe we have breached the Australian Privacy Principles, please contact us in the first instance using the details below. We will investigate your complaint and respond to you in writing within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
If you have any questions about this Privacy Policy, wish to access or correct your information, or wish to make a complaint, please contact us.
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